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How we protect your privacy on rally888

Your personal information stays encrypted and secure the moment you open an account with us.

Encrypted account accessNo third-party data salesMalaysia payment securityFull data transparency
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rally888 How we protect your privacy on rally888
REACH OUR TEAM

Contact us about your privacy

If you have questions about how we handle your data, want to request access to your information, or need to report a privacy concern, our support team is here to help.

Live chat Reach our support team instantly during lobby hours via the help icon in your account. Open a new chat session and select 'Privacy & Data' from the menu.
Email support Send your request to [email protected] with 'Privacy Request' in the subject line. Include your account username and a description of what you need.
Account settings Head to Settings → Privacy in your account dashboard to update contact preferences, review linked payment methods and manage cookie permissions.
HOW WE SAFEGUARD

Security, cookies and data retention explained

We encrypt all data in transit and at rest using industry-standard TLS 1.3 protocols. Your password is hashed and salted, never stored in plain text.

Account encryption

Every login, deposit and bet is encrypted before it leaves your device. We use TLS 1.3 and rotate encryption keys monthly to prevent unauthorised decryption.

Cookie policy

We use essential cookies to keep you logged in and fraud-prevention cookies to detect suspicious account access. You can disable non-essential cookies in Settings without losing access to your account.

Data retention

Transaction records stay seven years for regulatory compliance. Game history is kept one year. Your contact details are deleted thirty days after account closure unless you opt in to stay on our mailing list.

Third-party access

Your data is never shared with game studios, payment processors or affiliates without your written consent. We share only transaction hashes with Malaysia's financial compliance agencies when required by law.

Withdrawal verification

Before any payout clears, we confirm your identity, cross-check your payment method and scan for fraud patterns. This usually adds 2–5 minutes to your withdrawal time and protects both your account and ours.

Your data rights

You can request a copy of all data we hold, correct inaccuracies, or ask us to delete your account information at any time. Email [email protected] with 'Data Request' to start the process.

Privacy questions answered

These are the questions we hear most often about how we collect, store and protect your information.

We collect your full name, email address, date of birth, phone number and residential address to verify your identity. When you add a payment method, we store the last four digits and bank details needed for deposits and withdrawals. We never store your full card number or CVV—those are handled by our payment processor.

Transaction records are kept seven years to comply with Malaysia's anti-money-laundering rules. Your contact details, game history and account settings are deleted within thirty days of closure. You can request permanent deletion of all data by emailing [email protected], but we will retain transaction hashes for regulatory purposes.

No. Your data stays within rally888 only. We do not sell or rent your information to advertisers, game studios or affiliates. We share transaction data with Malaysia's financial regulatory bodies only when legally required. Payment processors like Touch 'n Go and GrabPay see only the amount and date of your transaction.

Your password is hashed with a cryptographic salt and stored separately from your account details. You can change your password in Settings → Security at any time. We recommend updating it every 90 days. If you forget it, use the 'Forgot Password' link on the login page and we'll send a reset code to your email.

Change your password immediately, then contact our support team via live chat or email [email protected]. We will freeze your account within seconds, scan your login history for unauthorised access, and reset your security settings. If funds were taken, we will initiate a chargeback with your payment provider.

Yes. Email [email protected] with 'Data Request' in the subject line and your account username. We will compile a report of all personal information, game history and transaction records and send it to your registered email within seven working days.

Before your first withdrawal, we ask for a photo of your ID and a recent utility bill to confirm your address. We cross-check this against your account details. For withdrawals over 5,000 MYR, we may ask additional questions. This process usually takes 5–10 minutes and protects your account from fraud.

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