Rujukan Laman

Open Your Account With Clear Legal Terms

rally888 puts the legal terms, privacy duties, cookie use and account record rules in one place so you can decide whether opening an account fits your situation.

Malaysia legal termsPrivacy request pathCookie use explainedAccount record rules
rally888 Open Your Account With Clear Legal Terms
LEGAL CONTACT

Check Legal Help Before You Join

Legal questions should reach the right team, not a general inbox. We separate account access queries, privacy requests and transaction record checks so your message can be traced and answered with the…

Terms email Use the legal contact email for questions about account terms, eligibility wording or clause changes. We read these messages against the current terms and reply with the section that applies to your account.
Live chat record When you contact chat about terms, we ask for your account email and the clause you want checked. The agent logs the chat so our legal team can trace the answer later.
Account change request If your name, phone number or registered email is wrong, send a change request before making further withdrawals. We may ask for documents to match the account record to the person asking.
DATA DUTIES

Manage Your Data And Security Rights

Our legal handling covers more than a terms page. We record the data needed to run your account, process local transactions, answer account disputes and meet legal duties where they apply.

Data we hold

We keep account identifiers, contact details, login activity, wallet records and verification outcomes. These records help us confirm who owns the account, resolve disputes and respond to lawful requests tied to your activity.

Cookie use

Cookies support session sign-in, device recognition and fraud checks. We do not use them to change the legal terms you accepted, and you can clear browser cookies if you want a fresh session.

Account security

You are responsible for keeping login details private, and we may add checks when access looks unusual. If you report unauthorised use, we compare device, time and wallet records before acting.

Retention periods

Some records stay after closure because transaction disputes, tax duties or lawful requests may arise later. We remove or reduce data when we no longer need it for account or legal purposes.

Payment records

Touch 'n Go, GrabPay, Boost dan FPX references may be matched with wallet entries and withdrawal checks. This helps us verify transaction ownership and answer disputes without exposing unrelated account activity.

Change requests

You can ask us to correct account data that is incomplete or wrong. We may need proof before changing records that affect withdrawals, legal notices or account ownership.

Browse Legal Questions Before You Join

These answers explain how we apply the legal terms in everyday account situations. They cover eligibility, data access, cookies, record retention and contact paths. If your case involves a dispute, send dates, references and screenshots so we can read the request against your account record.

Access depends on local law and is available where local law permits. We may ask for identity checks before account activity or withdrawals, and we can refuse access when the legal threshold is not met.

Terms may be updated when law, security practice or account procedures change. We post the current version on this page, and continued account use means you accept the updated wording where local law permits.

We keep data needed to identify the account, process transactions, investigate disputes and answer lawful requests. This can include contact details, login records, wallet entries, verification results and messages sent to our team.

Yes. Send the correction request through the legal contact path with your registered email and the field that is wrong. We may ask for proof before changing data linked to withdrawals or account ownership.

Local payment references help us match wallet activity to your account and review disputes. We use Touch 'n Go, GrabPay, Boost dan FPX records only where needed for transaction checks, security or legal duties.

Cookies help keep sessions active, recognise devices and detect suspicious access. They do not remove your legal rights, and clearing them may sign you out or require extra verification on your next login.

Use the legal email or chat path and include your registered email, dates and any transaction reference. Clear details help us identify the clause, record or request that applies to your account.